Knowledgable Staff with Experience Servicing Sachtler Tripod Fluid Heads & Sticks since 1996.
Our Technicians have been Factory Trained here in the U.S. as well as at Sachtler's Worldwide Headquarters located outside of Munich, Germany.
With 2,000+ Replacement Parts In Stock, we have the parts on-hand that are needed for routine repairs.
Our Normal turnaround time usually ranges from 3-10 business days based on our work load.
We also offer Priority Service with an expedited turnaround time usually of 2-3 days. Priority Service allows our clients to red flag their equipment and send it to the head of the line, expediting the evaluation/repair process to get their unit back quicker.
Every repair is different, but the average routine repair cost for regular service on a fluid head is usually ~$300–$600 parts & labor (~$225–$375 for sticks).
Some repairs might be less, some might be more, this is just an average. Until we are able to get our hands on the unit, that is the best guess estimate to go with.
For more detailed information on average repair costs and overhaul pricing by specfic models, please see our FAQ's.
For accessory only, minor repairs (spreaders, pan arms, etc.), we usually charge $50 labor plus parts (extensive repairs will be charged at a higher labor rate).
We charge a flat labor rate for most repairs, parts are additional.
Flat Rate Labor Charges for routine repairs: $198/section for Regular Service and $297/section for Priority Service. The Pan, Tilt, Counter Balance and Sticks are each considered a section.
Additional Labor Charges will apply for 150mm models and units with excessive or difficult issues.
We repair the majority of Sachtler's entire line of DV, ENG & Cine fluid heads†. We repair all old and new 75mm & 100mm Bowl models and all newer 150mm Bowl models. Below is a list of the fluid head models we service:
There are a few select models we do not repair. For that list, please see this link: Sachtler Models We Do Not Service.
Checkout our Sachtler FAQ's for a bunch of commonly asked questions with answers pertaining to Sachtler products.
Checkout our Sachtler Sales Area as we are also an Authorized Sachtler Sales Dealer.
We sell those too! Just enter the part number into the search box on our website for real-time price and availability. If you don't have a part number, you can checkout our Sachtler Exploded Parts Diagrams to locate the number, then use our website to check price, availability and place your order. Orders for replacement parts must be placed through our website.
Our Minimum Pre-Authorized Amount, excluding shipping, for Tripods & Fluid Heads is $258, however we strongly encourage you to provide a higher amount for most repairs (we recommended an amount in $400-$700 range). If the actual cost of repair ends up being less than this amount, we will charge you the lower amount, but initially you must authorize at least this minimum.
A Pre-Authorized amount is a dollar figure that we are limited to before an estimate is given. Providing us with a pre-authorized amount, gives you and us, a feel for what costs are to be incurred. See our Average Repair Costs section so you can determine a good pre-authorized repair amount. Example: If you give a pre-authorized amount of $500, and we can fix the unit for $400, we don't need to call you during the course of the repair to get approval and your unit is repaired while it's on the bench the first time around, nice and fast!
If we anticipate that the repair will exceed your pre-authorized amount, we will send you a formal estimate via email.
Repair estimates that are declined for Sachtler equipment will be charged an evaluation fee equal to the flat labor rate plus return shipping.
For the majority of repairs, if we determine the unit is not economical for repair with regards to the cost of a new unit, we will offer a trade-in option where we will waive the evaluation fee, if a new unit is purchased through us.
We do not repair the following older 150mm Bowl Sachtler Studio Series Equipment: