All outgoing shipments are shipped via UPS (or US Postal Service for small orders only). A note regarding US Postal Service Shipments: All orders with the US Postal Service as the carrier must be placed
online. Items shipped via the US Postal Service carry no insurance and the customer assumes all liability for items shipped through the
US Postal System once the package has been scanned into the USPS system. We offer US Postal Service options as a lower cost shipping
option but we are not liable for lost or damaged shipments once they leave our facility via the US Postal Service. If you are concerned
about loss or damage, select UPS as your carrier option instead.
Cutoff Time for Same Day Shipping of In-Stock Items
Generally orders placed before 12:00PM Central Time, for in-stock items, ship the same day when UPS is selected as the shipping carrier.
However the estimated ship date calculated for your cart is usually always the most accurate gauge and takes into account the previous
statement as well as the warehouse the items are shipping from and the number of orders we have received that day which affects our
If you are ordering replacement parts to repair your piece of equipment on your own, please be sure you are ordering the correct part for
your model. A lot of drawings look the same, but there are slight differences. We are not responsible for the wrong parts being ordered.
We offer the drawings online for reference, so please be sure and order at your own risk. Orders for replacement parts must be ordered
through our website.
UPS uses a sliding price scale to calculate shipping charges. The actual cost depends on the package's weight, size and on how far away the
destination is from the origin. To help estimate your shipping charges, add the items to your shopping cart, then go to the "View Cart" page,
and click on the link "Estimate Shipping Charges for Cart". We insure all packages, unless you specifically request in writing to do otherwise.
We only charge sales tax on shipments to destinations in Illinois that come from our main warehouse (please note that drop ship orders may
incur sales tax). If you are shipping to Illinois and are exempt from sales tax, please register on our site first, then
email us a copy of your exemption or resale certificate along with your online username and we will update your
online profile accordingly. Once your profile is updated, we will email you back and then you can place an online order without sales tax.
Please note we will not refund sales tax on purchases once an order is processed.
Drop shipments directly from the manufacturer are available for 1-day or 2-day delivery only (please note that some manufacturer's require 24-72 hours
for processing before orders are shipped; therefore we can not guarantee day definite delivery on drop shipped orders); a $15 service charge plus any
additional freight charges will apply; we do not provide estimated drop ship charges before orders are placed.
Receiving Your Order / Missing or Damage Contents
Upon receipt of your order, please inspect the contents carefully. All claims for damaged or missing items must be reported to us within 2 business days of
receipt. If the package arrives obviously damaged, refuse the shipment. If damage is noticed after unpacking, it is the responsibility of the customer to
contact the carrier (UPS 1-800-742-5877 or via their website ) and arrange for a convenient time for the carrier's representative to inspect the package
(inspections usually occur within 72 hours of the initial damage claim). When contacting the carrier to report damage, be sure to have your package's
tracking number, packing list or invoice, a description of the contents including model numbers and/or serial numbers and replacement cost of the damaged
items. After the damage has been inspected and we receive a Damage/Loss Notification Letter from the carrier, you can return the items for
repair/replacement. It is imperative that the customer save all cartons and packaging materials until the problem has been resolved and reimbursement
has been made. To assure proper refund, repair or replacement, these guidelines must be followed.
Shipping Address Corrections
When supplying your shipping information to us, please insure the information is accurate and correct. There will be a $15 per package
service charge for incorrect delivery information.
All requests for Return or Exchange must be made within 7 calendar days from date of receipt (RA# required).
All non-defective returns or exchanges are subject to a minimum 25% restocking fee.
Special Order items, non-stocked items, drop shipped items, multiple quantities of a single item, blister-packed items once opened, closeout/clearance items, custom or modified items, are all non-cancelable and will not be accepted for return or exchange; your account may be charged for these items upon placing an order.
Expendable/Consumable items, including but not limited to: batteries, lamps/bulbs, recordable media, etc., will not be accepted for return or exchange.
Due to health concerns, headsets, headphones, earpieces, microphones or any item that has contact with the ear or mouth, regardless of use, will not be accepted for return or exchange.
All returns/exchanges must be received within 7 calendar days from the date the RA# was issued. All items returned must be in original unaltered and resalable condition; original manufacturer boxes must not be defaced in any way; packing materials, instruction manuals, supplemental documentation, accessories and blank warranty cards must be included). Write the RA# on the outside of the package and include a copy of your packing list or invoice. Ship the package prepaid to our facility (we suggest you insure the package).
Exchanged items cannot be returned for a second exchange or credit. Defective items may be returned for repair only. Special order items are non-cancelable and non-returnable, your account will be charged for these items upon placing an order. If any of these conditions have not been met, we reserve the right to either refuse the return/exchange or to impose a greater restocking fee. Please Read Our Terms & Conditions for complete details.
All new equipment sold by us is warranted under the respective manufacturer's standard warranty policy as published in the manufacture's
catalog or online data. We make no warranties, either express or implied, with respect to the equipment, including but not limited to,
any express or implied warranty or representation as to the equipment's performance, design, merchantability, suitability, or fitness
for a particular purpose. The manufacturer shall determine the remedy for correcting equipment developing defects in material and/or
workmanship during its normal use. All goods for warranty repair or replacement shall be returned, shipping prepaid, directly to the
For security reasons, the following conditions apply to all international orders:
Orders Must be placed on our website and paid for Credit Card (Visa, MasterCard, American Express or Discover).
Email a copy of the front and back of the credit card (you can block out all but the last 4 digits of the credit card number and all but the last digit of the CVV code for security reasons).
Email a copy of the first page from your latest credit card statement, which must show the mailing address and at least the last 4 digits of your credit card number.
The Ship to address of the order MUST match the mailing address of the credit card statement.
The above copies must be received within 3 hours of placing your order with us and
have your order number clearing indicated
on the correspondence
We have implemented these conditions to deter the chance of fraudulent purchases. They protect us and the purchaser and in turn allow
us to keep our pricing competitive. For recurring international orders, the above copies only need to be sent once.
Please note that due to some manufactures restrictions we are only allowed to sell their products to USA destinations
only†. If an order is placed for a product that we are unable to sell internationally, we reserve the right to
cancel the order.
†Due to manufacture restrictions, we are authorized to sell certain brands to USA addresses only
(Lectrosonics, Rycote, PSC, etc.)