All returns/exchanges must be received within 7 calendar days from the date the RA# was issued. All items returned must be unused, in resaleable condition and in it's original unaltered packaging (original manufacturer boxes must not be defaced in any way; packing materials, instruction manuals, supplemental documentation, accessories and blank warranty cards must be included). You must include the RA# on the outside of the package and also include a copy of the return authorization email inside the package. Ship the package prepaid to address indicated on the return authorization (we suggest you insure the package as you are liable for any issues during shipping).
Exchanged items cannot be returned for a second exchange or credit. Defective items may be returned for repair only.
If any of these conditions have not been met, we reserve the right to either refuse the return/exchange or to impose a greater restocking fee. Please see our Terms & Conditions for additional details.
Your country's import duties, taxes and fees are not included in our shipping charges, you will be responsible for paying these fees directly to the carrier.
If an order is refused or returned to us for any reason (inaccurate/incorrect address, declined, undeliverable, etc.), the original shipping charges will be retained by us, plus any costs incurred related to the return of package(s) will be applied to the original payment method.
For security reasons, the following conditions apply to all international orders:
The above copies must be received within 3 hours of placing your order with us and have your order number clearing indicated on the correspondence.
We have implemented these conditions to deter the chance of fraudulent purchases. They protect us and the purchaser and in turn allow us to keep our pricing competitive. For recurring international orders, the above copies only need to be sent once.
Please note that due to some manufacturer's restrictions we are only allowed to sell their products to USA destinations only†. If an order is placed for a product that we are unable to sell internationally, we reserve the right to cancel the order.
†Due to manufacture restrictions, we are authorized to sell certain brands to USA addresses only.