All returns/exchanges must be received within 7 calendar days from the date the RA# was issued. All items returned must be in original unaltered and resalable condition; original manufacturer boxes must not be defaced in any way; packing materials, instruction manuals, supplemental documentation, accessories and blank warranty cards must be included). Write the RA# on the outside of the package and include a copy of your packing list or invoice. Ship the package prepaid to our facility (we suggest you insure the package).
Exchanged items cannot be returned for a second exchange or credit. Defective items may be returned for repair only. Special order items are non-cancelable and non-returnable, your account will be charged for these items upon placing an order. If any of these conditions have not been met, we reserve the right to either refuse the return/exchange or to impose a greater restocking fee. Please Read Our Terms & Conditions for complete details.
Your country's import duties, taxes and fees are not included in our shipping charges, you will be responsible for paying these fees directly to the carrier.
If an order is refused or returned to us for any reason (inaccurate/incorrect address, declined, undeliverable, etc.), the original shipping charges will be retained by us, plus any costs incurred related to the return of package(s) will be applied to the original payment method.
For security reasons, the following conditions apply to all international orders:
The above copies must be received within 3 hours of placing your order with us and have your order number clearing indicated on the correspondence.
We have implemented these conditions to deter the chance of fraudulent purchases. They protect us and the purchaser and in turn allow us to keep our pricing competitive. For recurring international orders, the above copies only need to be sent once.
Please note that due to some manufacturer's restrictions we are only allowed to sell their products to USA destinations only†. If an order is placed for a product that we are unable to sell internationally, we reserve the right to cancel the order.
†Due to manufacture restrictions, we are authorized to sell certain brands to USA addresses only.