Return/Exchange Policy

  • All requests for Return or Exchange must be made within 7 calendar days from date of receipt (RA# required).
  • All non-defective returns or exchanges are subject to a minimum 25% restocking fee.
  • Special Order items, non-stocked items, drop shipped items, multiple quantities of a single item, blister-packed items once opened, closeout/clearance items, custom or modified items, are all non-cancelable and will not be accepted for return or exchange; your account may be charged for these items upon placing an order.
  • Expendable items (e.g. batteries, lamps/bulbs, recordable media, memory cards, etc.) will not be accepted for return or exchange.
  • Personal Contact items (e.g. earpieces, headsets, headphones, microphones, etc. or any item that has contact with the ear or mouth) due to health concerns, regardless of use, will not be accepted for return or exchange.

All returns/exchanges must be received within 7 calendar days from the date the RA# was issued. All items returned must be in original unaltered and resalable condition; original manufacturer boxes must not be defaced in any way; packing materials, instruction manuals, supplemental documentation, accessories and blank warranty cards must be included. Write the RA# on the outside of the package and include a copy of the return authorization email.  Ship the package prepaid to our facility (we suggest you insure the package as you are liable for any issues during shipping).

Exchanged items cannot be returned for a second exchange or credit.  Defective items may be returned for repair only. Special order items are non-cancelable and non-returnable, your account will be charged for these items upon placing an order. If any of these conditions have not been met, we reserve the right to either refuse the return/exchange or to impose a greater restocking fee. Please Read Our Terms & Conditions for complete details.