Authorized Sachtler Tripod Head Repairs & Service
To Send Your Sachtler Product in for Repair
Simply complete our Repair Order and then send us your repair
Complete Our Repair Order Form
Expert Service
Knowledgable Staff with Experience Servicing Sachtler Tripod Fluid Heads & Sticks since 1996.
Factory Trained Personnel
Our Technicians have been Factory Trained here in the U.S. as well as at Sachtler's Worldwide Headquarters located outside of Munich, Germany.
Parts In Stock
With 2,000+ Replacement Parts In Stock, we have the parts on-hand that are needed for routine repairs.
Fast Turnaround
Our normal turnaround time usually ranges from 4-13 business days based on our work load.
We also offer Priority Service with an expedited turnaround time usually of 2-5 business days. Priority Service allows our clients to red flag their equipment and send it to the head of the line, expediting the evaluation/repair process to get their unit back quicker.
Average Repair Costs
Every repair is different, but the average routine repair cost for regular service on a fluid head is usually ~$350–$750 parts & labor (~$250–$400 for sticks).
Some repairs might be less, some might be more, this is just an average. Until we are able to get our hands on the unit, that is the best guess estimate to go with.
For more detailed information on average repair costs and overhaul pricing by specfic models, please see our FAQ's.
For accessory only, minor repairs (spreaders, pan arms, etc.), we usually charge a reduced labor rate plus parts (extensive repairs will be charged at a higher labor rate).
Labor Charges
We charge a flat labor rate for most standard repairs, parts are additional.
Flat Labor Rate‡ for standard repairs: $230/section for Regular Service and $345/section for Priority Service. The Pan, Tilt, Counter Balance and Sticks are each considered a section.
Generally our turnaround time for regular service is approximately 4-13 business days and for priority service approximately 2-5 business days.
‡ Flat labor rates apply to standard repairs for current models only. Additional labor charges may apply for 150mm models, older models and units with extensive, specialized or difficult issues.
Sachtler Models Serviced †
We repair the majority of Sachtler's entire line of DV, ENG & Cine fluid heads†. We repair most old and new 75mm & 100mm Bowl models and select 150mm Bowl models†. Below is a list of the models we service:
There are a few select models we do not repair. For that list, please see Sachtler Models We Do Not Service.
To Send Your Sachtler Product in for Repair
Simply complete our Repair Order and then send us your repair
Complete Our Repair Order FormHave a Question?
Checkout our Sachtler FAQ's for a bunch of commonly asked questions with answers pertaining to Sachtler products.
Looking for New Sachtler Gear?
Checkout our Sachtler Sales Area as we are also an Authorized Sachtler Sales Dealer.
Looking for Replacement Parts?
We sell those too! Just enter the part number into the search box on our website for real-time price and availability. If you don't have a part number, you can checkout our Sachtler Exploded Parts Diagrams to locate the number, then use our website to check price, availability and place your order. Orders for replacement parts must be placed through our website.
Pre-Authorized Repair Amounts
Our Minimum Pre-Authorized Amount, excluding shipping, for Tripods & Fluid Heads is $290, however we strongly encourage you to provide a higher amount for most repairs (we recommended an amount in $450–$750 range). If the actual cost of repair ends up being less than this amount, we will charge you the lower amount, but initially you must authorize at least this minimum.
A Pre-Authorized amount is a dollar figure that we are limited to before an estimate is given. Providing us with a pre-authorized amount, gives you and us, a feel for what costs are to be incurred. See our Average Repair Costs section so you can determine a good pre-authorized repair amount.
Example: If you give a pre-authorized amount of $500, and we can fix the unit for $400, we don't need to call you during the course of the repair to get approval and your unit is repaired while it is on the bench the first time around, nice and fast!
Estimates
If we anticipate that the repair will exceed your pre-authorized amount, we will send you a formal estimate via email.
Repair estimates that are declined for Sachtler equipment will be charged an evaluation fee equal to the flat labor rate plus return shipping.
For the majority of repairs, if we determine the unit is not economical for repair with regards to the cost of a new unit, we will offer a trade-in option where we will waive the evaluation fee, if a new unit is purchased through us.
Damaged Poles/Tubes on Sticks/Legs
Cracked or dented poles or moldings can sometimes be replaced on 75mm and 100mm standard duty sticks, otherwise the entire leg assembly will require replacement. There are multiple factors that go into the repair/replace determination, therefore we can not make that decision until we receive, evaluate and many times begin disassembly of the unit. Individual poles and leg moldings on 150mm sticks, 100mm heavy duty sticks and Hotpod models can generally not be repaired and require leg replacement.
There are a few select models we do not repair. For that list, please see this link: Sachtler Models We Do Not Service.
† Sachtler Models We Do Not Service
